BetPortal is operated by CREDARA GROUP LTD and has been running since 2024. We hold a licence issued by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2), which sets the regulatory framework within which we operate. That licence comes with obligations — around fairness, financial conduct, and player protection — and we take those obligations seriously as the practical basis of how we run the site day to day.

We built BetPortal with players in the United Kingdom in mind. That shapes decisions at every level, from the payment methods we support to the way we structure account controls. We are not trying to be everything to everyone; we are trying to get the fundamentals right for the people who actually use the site.

How We Handle Player Money

Player balances are kept separate from the funds we use to run the business. This is not a legal technicality — it is a straightforward commitment that the money sitting in your account belongs to you, not to us. When you request a withdrawal, you are not waiting for us to free up operational cash; you are accessing funds that were already set aside. Withdrawal requests are processed within 24 to 48 hours, and the minimum withdrawal amount is £20, the same threshold as the minimum deposit.

We support a range of deposit and withdrawal methods, including VISA, Mastercard, Skrill, NETELLER, Bank Transfer, and several cryptocurrency options. The methods available to you are chosen based on reliability and the ability to process transactions cleanly — not on what earns us the most in processing fees.

Safer Gambling

We think about safer gambling as something that needs to be built into the platform rather than added as an afterthought. That means account tools are accessible without friction — deposit limits, session reminders, and self-exclusion options are part of the standard account setup, not buried in a help section. If you want to set a limit or take a break, you should be able to do that quickly and without having to contact support first.

We also expect our team to act when something looks wrong. If account behaviour suggests a player may be struggling, we will make contact. We would rather have an awkward conversation than ignore a pattern that warrants attention.

When something goes wrong on our end — a technical fault, a payment delay, an error in how a promotion was communicated — we expect to own it. That means being clear about what happened, correcting it where we can, and not making you work unreasonably hard to get a fair resolution. Our support team is there to handle issues, not to deflect them. We do not always get everything right, but how we respond when we fall short matters as much as the original mistake.

If you have questions about how we operate or want to understand any aspect of your account, our support team is available to help. We would rather you ask than assume.