These Terms and Conditions govern your use of BetPortal, operated by CREDARA GROUP LTD and licensed by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use BetPortal.

Eligibility and Account Responsibility

To register and play on BetPortal, you must be at least 18 years of age. Adult residents in the United Kingdom are eligible to register and participate under these terms, provided they meet all other requirements set out here. It is your responsibility to ensure that online gambling is lawful in your country of residence before opening an account.

Each player is permitted to hold one account only. Opening duplicate or multiple accounts — whether in your own name or using another person's details — is strictly prohibited. We reserve the right to close any additional accounts identified and to withhold balances associated with them where a breach of this rule is confirmed.

When you register, you must provide accurate, complete, and current information. You are responsible for keeping your login credentials confidential. We will not be liable for any loss arising from unauthorised access to your account where you have failed to keep your details secure. If you suspect that your account has been accessed without your permission, you must notify us through our support channels immediately.

Deposits, Bonuses, and Withdrawals

The minimum deposit and minimum withdrawal amount at BetPortal is £20. Withdrawals are processed within 24 to 48 hours, subject to any identity verification requirements that we are obliged to carry out. We may request documentation to confirm your identity, address, or payment method before releasing funds. Failure to provide satisfactory documentation may delay or prevent withdrawal processing.

Bonuses and promotional offers are subject to their own specific terms, which are published alongside each offer. As a general principle, bonus funds must meet the applicable wagering requirement before any associated winnings can be withdrawn. Casino bonus wagering is set at 40 times the bonus amount. Sports bonus funds carry a 5x rollover requirement at minimum odds of 1.70 or greater. A maximum bet of £5 applies when playing with an active bonus. Bonuses are valid for the period stated at the time of the offer, and any unused bonus or associated winnings will be removed once that period expires.

We do not permit the use of bonuses in conjunction with certain game types or betting strategies intended to reduce risk artificially. Where we reasonably determine that a bonus has been claimed or used in a manner inconsistent with its intended purpose, we reserve the right to void the bonus and any winnings derived from it.

Prohibited conduct on BetPortal includes, but is not limited to: operating multiple accounts, colluding with other players, using automated software or scripts to interact with the site, and any form of fraudulent activity. Where we identify such conduct, we may suspend or permanently close the account concerned, withhold pending withdrawals pending investigation, and report the matter to the relevant authorities where required.

We may update these terms at any time. Where changes are material, we will notify you by a reasonable means prior to the changes taking effect. Continued use of BetPortal following notification of an update constitutes your acceptance of the revised terms. If you have a dispute regarding these terms or any decision we have made, please contact our support team in the first instance. We will endeavour to resolve all disputes fairly and promptly through our internal process.